Frequently asked questions

Do you have a shop I can visit?

You will find us in more than 300 boutiques, grocers and cafes across Australia, and we have a shop in Byron Bay. Use our Stockist Locator to find a retailer near you, or visit us at 3/59 Centennial Circuit, Byron Bay.

I’m not located in Byron Bay – can I book a naturopathy appointment?

Yes, Kate also offers Skype consultations; you can find out more here.

What are Kate’s qualifications?

Our founder Kate Dalton holds a Bachelor of Health Science, with majors in naturopathy and nutrition. She is passionate about all areas of wellbeing, with a key focus on women’s health and digestive and nervous system conditions.

How do I become a stockist of Mayde Tea?

We are thrilled you want to share Mayde Tea with your customers! Please refer to the Wholesale page for more information about becoming a stockist.

What happens if I make a mistake in my postage details?

Contact us when you notice the issue and we may be able to update the details before your order is sent. If your order has already been shipped and it is returned to us, we will reship it at your expense. See all shipping times and costs here.

I just received my order and it’s incorrect – what should I do?

We must have packed your order before having our morning cup of tea! If there are problems with your order, please contact hello@maydetea.com so we can sort it out for you ASAP.

Do you offer refunds if I change my mind?

We do not offer refunds in this situation, so please choose your products carefully. To help you buy consciously, we have highlighted the therapeutic benefits of every product we stock as well as the flavour profiles of our teas.

How does your shipping process work?

We know you have lots more questions about shipping, so we created a page with everything you need to know – head over here for all the details.

My tea looks a bit different to my last batch – has your recipe changed?

Given that we only source natural and organic ingredients, we are at the mercy of Mother Nature. In situations where extreme weather or natural disasters have affected our wonderful growers, we may have to source tea leaves and herbs from different suppliers.

Even when this happens, we will only ever source organic ingredients and blend our teas using the exact same formulation – but if your tea looks a little different, chances are we have sourced one or more of the ingredients from a new supplier. If you want to chat about your order further, send an email to hello@maydetea.com

What health concerns does your tea assist with?

All of our teas are created to promote general wellbeing. If you have a specific health concern, please ensure you see a health practitioner for a tailored treatment plan.

Are your teas safe to drink during pregnancy?

Even though our teas are made using organic ingredients and created by a naturopath, we do recommend checking in with your health practitioner about what’s right for your pregnancy. Once your little one is here, we have a Nursing blend created to nourish you both.

How do I store my tea?

Our amber jars will keep your tea fresh, and should these be stored away from heat and direct sunlight (that means you shouldn’t put your tea next to the stove or on the windowsill). If you order a 40-serve box, we recommend transferring the tea into an airtight container once it has been opened.

Do you sell your blends in teabags?

We do not sell tea in teabags, as we try to minimise the environmental impact of our teas. If you do prefer to brew this way, we recommend adding these organic hemp/cotton blend bags to your order. (Unfortunately teabags are not always produced with your health in mind, but these ones are free from glue adhesives, bleach and chemicals, and that’s why they have our tick of approval.)

Is your tea organic?

Yes, we only use 100% certified organic ingredients to blend our teas. The certified part is really important to us, so we know that we’re nourishing you with the best-quality ingredients. This means there will never be any anything unnatural in your cup (and that goes for sweeteners and flavourings too).