Frequently asked questions

Are your teas safe for every person to consume, including during pregnancy?

Our teas are made using the highest quality ingredients, created by a naturopath, and therefore aim to benefit your health. If you have a medical condition, are pregnant or are breastfeeding; we advise you to seek advice from your personal health practitioner before making alterations to your diet in any way.

How much do you charge for shipping, and how long will my parcel take to arrive?

Please head to our shipping link on the website for more information on shipping.

Do you offer refunds if I change my mind?

We do not offer refunds for change of mind circumstances. Please choose your products carefully for this reason. We will only refund in the event of your product being faulty in some way.

I ordered the same tea but it looks a tiny bit different in appearance?

We always work to obtain the highest quality ingredients for our products. In unavoidable situations such as extreme weather patterns or natural disasters, there may be slight variations in appearance of some teas due to availability. It is not common, but we cannot guarantee that the products will always be the same as a previous batch. All due care is taken in an attempt to provide products of the highest quality as consistently as possible. As we continue to improve the quality of our products, we may change suppliers depending on quality and availability. If, for some reason a herb appears a little different this may be because we have changed suppliers.

Is there any risk of contamination with foreign items being a 100% organic product?

All of our tea products use Certified Organic ingredients. We take the utmost care to ensure that food hygiene and safety protocols are followed. In the extremely unlikely event that your Organic Tea becomes contaminated or compromised in any way, please contact us immediately.

I just received my order, and it’s incorrect!

If there are any problems with your order, please contact so we can sort it out for you ASAP.

How do I become a stockist of Mayde Tea?

Please refer to the wholesale tab for more information about becoming a stockist.

What happens if I make a mistake in my postage details?

Please double-check your address before submitting the order. Mayde Tea does not accept responsibility for customers providing incorrect shipping details. In this instance, if products are returned to Mayde Tea, the resending of items to the customer will be at the customers expense.

Is your tea organic?

Yes, we use 100% Certified Organic ingredients to blend our teas. We make and blend everything by hand with love, so slight variances may arise in tea flavours because hey, we’re not robots!