Terms & Conditions

Which teas contain caffeine?

The teas that naturally contain caffeine are English breakfast, Earl grey, Sencha Jasmine & rose, Organic chai and Sticky chai. The rest of the teas on our website are naturally caffeine-free.

Do you have a shop I can visit?

Yes! Our shop is located at 5/93 Centennial Circuit, Byron Bay. We are open 8-4, Monday- Friday.

I’m not located in Byron Bay – can I book a naturopathy appointment?

Yes, Kate also offers Skype consultations; you can find out more here.

What are Kate’s qualifications?

Our founder Kate Dalton holds a Bachelor of Health Science, with majors in naturopathy and nutrition. She is passionate about all areas of wellbeing, with a key focus on women’s health and digestive and nervous system conditions.

How do I become a stockist of Mayde Tea?

We are thrilled you want to share Mayde Tea with your customers! Please refer to the Wholesale page for more information about becoming a stockist.

What happens if I make a mistake in my postage details?

Contact us when you notice the issue and we may be able to update the details before your order is sent. If your order has already been shipped and it is returned to us, we will reship it at your expense. See all shipping times and costs here.

I just received my order and it’s incorrect – what should I do?

We must have packed your order before having our morning cup of tea! If there are problems with your order, please contact hello@maydetea.com so we can sort it out for you ASAP.

Do you offer refunds if I change my mind?

We do not offer refunds in this situation, so please choose your products carefully. To help you buy consciously, we have highlighted the therapeutic benefits of every product we stock as well as the flavour profiles of our teas.

How does your shipping process work?

We know you have lots more questions about shipping, so we created a page with everything you need to know – head over here for all the details.

My tea looks a bit different to my last batch – has your recipe changed?

Given that we only source natural and organic ingredients, we are at the mercy of Mother Nature. In situations where extreme weather or natural disasters have affected our wonderful growers, we may have to source tea leaves and herbs from different suppliers.

Even when this happens, we will only ever source organic ingredients and blend our teas using the exact same formulation – but if your tea looks a little different, chances are we have sourced one or more of the ingredients from a new supplier. If you want to chat about your order further, send an email to hello@maydetea.com

What health concerns does your tea assist with?

All of our teas are created to promote general wellbeing. If you have a specific health concern, please ensure you see a health practitioner for a tailored treatment plan.

Are your teas safe to drink during pregnancy?

Even though our teas are made using organic ingredients and created by Kate, founder and naturopath, we do recommend checking in with your health practitioner about what’s right for your pregnancy. Generally, our teas are safe to consume in moderation during pregnancy once you have got the all-clear from your own health provider.

Kate’s recommendations, and what she had during her pregnancy are:

Energise for morning sickness, circulation and natural energy production (it is naturally caffeine free).

Digest for bloating, indigestion or other digestive symptoms.

Serenity to calm the nervous system, reduce anxiety and help sleep.

Rooibos Turmeric Chai as a warming, anti inflammatory, antioxidant-rich tonic.

Once you’ve had bub, if you breastfeed we have our Nursing blend which helps support both nervous and digestive systems of mum and baby, as well as support breast milk production.

How do I store my tea?

Our amber jars will keep your tea fresh, and should these be stored away from heat and direct sunlight (that means you shouldn’t put your tea next to the stove or on the windowsill). If you order a 40-serve box, we recommend transferring the tea into an airtight container once it has been opened.

Do you sell your blends in teabags?

We do not sell tea in teabags, as we try to minimise the environmental impact of our teas. If you do prefer to brew this way, we recommend adding these organic hemp/cotton blend bags to your order. (Unfortunately teabags are not always produced with your health in mind, but these ones are free from glue adhesives, bleach and chemicals, and that’s why they have our tick of approval.)

Is your tea organic?

Yes, we only use 100% certified organic ingredients to blend our teas. The certified part is really important to us, so we know that we’re nourishing you with the best-quality ingredients. This means there will never be any anything unnatural in your cup (and that goes for sweeteners and flavourings too).

Here at Mayde Tea Pty Ltd, we pride ourselves on our beautifully curated products. How we work with you makes a great difference. The following is a guide to the terms and conditions of use of this website. If you have any questions regarding any of this information please get in touch at hello@maydetea.com. We love talking to our customers.

Acceptance of Terms and Conditions

We have created this site for your use and enjoyment and by using this site you are agreeing to the terms and conditions of Mayde Tea Pty Ltd as set out below.

Privacy of information

At Mayde Tea we take privacy of information very seriously. This means the information you provide us when placing an order is safe with us. Your personal details and information are never disclosed to third parties other than our shipping provider Sendle. Read about their privacy policy here.

We reserve the right to disclose your information as required by the law, and to use your information to protect our rights in any legal proceedings.

Our website contains links to third-party websites. We are not liable for the content on these websites and have no control over the information, or the privacy of your information once on these sites.

We collect information to ensure you receive our products with the best possible customer service, and sometimes we will use this information to send email campaigns with new products, and other appropriate/exciting news. If you wish to be deleted from our database, please get in touch at hello@maydetea.comand we will delete you from our database immediately.

Product information provided on this website

We love all things organic, herbal, medicinal and delicious. I am sure you do to, however the information provided on this site is not to be used as medical advice, rather informational purposes only.

Changes to our site

Our website content is updated regularly, however our content may be out of date at any given time. This includes product pricing. We are under no obligation to keep it 100% up to date.

We may cancel orders if a product price or any information is incorrect due to any errors that may occur.

Payment & Security

Your privacy and security are very important to us. We have partnered with Stripe and Afterpay as our payment gateways on our site to ensure all personal and financial information is secure.

Read about Stripe’s payment security here.

Read about Afterpay’s payment security here.

We rely on their expertise, so we can get on with delivering you our delicious, handcrafted tea and other organic products.

Your credit card information is not stored or kept at any time on our site.

Termination

We may terminate at any time the use of customer accounts due to any misuse.

Copyright

Mayde Tea owns all of the material on the site, and in some cases a third party. We ask that you do not copy, modify, transmit, reproduce or distribute any material from our site, except to the extent permitted by law.

If you wish to use the content in any way, we ask that you please get in touch.

Online Images

We do our best to match product images as best we can to the actual product, however at times images may not match the product exactly.

Product Usage

As we love our products and ensure the highest quality of everything we sell, we ask that you agree not to resell any of our products purchased from this site and in store, unless you are purchasing as a wholesale customer, under agreed wholesale conditions.

Trademark

‘Mayde Tea’ and ‘Mayde Space’ are registered trademarks.  Other trademarks may be displayed on the site from time to time. These may belong to third parties. Nothing displayed on the site should be construed as granting the right of use of any logo, pictures, product names without the express written permission of the relevant owner.

Liability

Mayde tea is not liable for any loss, damage, cost or expense incurred in or arising by any person relying on the information on this website or on any websites linked to this website.