Terms & Conditions
Here at Mayde Tea Pty Ltd, we pride ourselves on our beautifully curated products. How we work with you makes a great difference. The following is a guide to the terms and conditions of use of this website. If you have any questions regarding any of this information please get in touch at hello@maydetea.com. We love talking to our customers.
Acceptance of Terms and Conditions
We have created this site for your use and enjoyment and by using this site you are agreeing to the terms and conditions of Mayde Tea Pty Ltd as set out below.
Privacy of information
At Mayde Tea we take privacy of information very seriously. This means the information you provide us when placing an order is safe with us. Your personal details and information are never disclosed to third parties other than our shipping provider Sendle. Read about their privacy policy here.
We reserve the right to disclose your information as required by the law, and to use your information to protect our rights in any legal proceedings.
Our website contains links to third-party websites. We are not liable for the content on these websites and have no control over the information, or the privacy of your information once on these sites.
We collect information to ensure you receive our products with the best possible customer service, and sometimes we will use this information to send email campaigns with new products, and other appropriate/exciting news. If you wish to be deleted from our database, please get in touch at hello@maydetea.com and we will delete you from our database immediately.
Promotions
Promotions cannot be used in conjunction with other discount codes unless explicitly stated. Orders containing multiple unauthorised promotions may be subject to cancellation.
Sale prices and promotional discounts are only valid during the promotional period. We do not honour sale prices for past orders, regardless of how recently the order was placed.
Orders cannot be canceled once placed. Modifications may be requested but are subject to approval at our discretion. Please carefully review your order and delivery details before completing checkout to avoid errors. Mayde Tea is not responsible for incorrect orders or delivery addresses entered at checkout.
Each promotion may have additional terms and conditions specific to that campaign, promotion, or contest. By participating, you agree to the relevant terms and conditions applicable to that specific offer. In the event of any inconsistency between such terms and conditions and these general Terms, the specific terms and conditions of the campaign, promotion, or contest will prevail.
Complimentary Free Iced Tea Bundle Offer
This offer is valid only for orders exceeding $200, excluding shipping costs. Orders that do not meet the specified criteria are not eligible for the promotion, and the complimentary bundle may be removed at our discretion. Customers are limited to one complimentary iced tea bundle per order, regardless of the total order value.
Mayde Tea is not liable for errors or malfunctions caused by the website's functionality, including issues with applying the offer at checkout. If an order does not meet the eligibility requirements, we reserve the right to remove the complimentary iced tea bundle without prior notice.
The offer is available only during the specified promotional period and cannot be applied to past orders or orders placed outside the promotional period. Mayde Tea reserves the right to modify or terminate the promotion at any time without notice.
By participating in this promotion, you agree to these terms and conditions.
Complimentary Tea Infuser Offer
This offer is valid only for pick-up orders exceeding $40, placed through the Mayde Tea website or purchased directly at the warehouse. Orders that do not meet the pick-up criteria are not eligible for the promotion, and the complimentary tea infuser will not be included. Customers are limited to one complimentary tea infuser per order, regardless of the total order value.
Mayde Tea is not liable for errors or malfunctions caused by the website's functionality, including issues with selecting the "Pick Up" option at checkout. If an order does not meet the eligibility requirements, the complimentary tea infuser will not be included.
The offer is available only during the specified promotional period (offer ends 4pm 19/12/2024) and cannot be applied to past orders or orders placed outside the promotional period. Mayde Tea reserves the right to modify or terminate the promotion at any time without notice.
By participating in this promotion, you agree to these terms and conditions.
Complimentary English Breakfast Set Offer
This offer is valid only for orders exceeding $70, excluding shipping costs. Orders that do not meet the specified criteria are not eligible for the promotion, and the complimentary English Breakfast Set will not be included. Customers are limited to one complimentary set per order, regardless of the total order value.
Mayde Tea is not liable for errors or malfunctions caused by the website's functionality, including issues with applying the offer at checkout. If an order does not meet the eligibility requirements, the complimentary English Breakfast Set will not be included.
The offer is available only during the specified promotional period (26/12 - 31/12/2024) and cannot be applied to past orders or orders placed outside the promotional period. Mayde Tea reserves the right to modify or terminate the promotion at any time without notice.
By participating in this promotion, you agree to these terms and conditions.
Product information provided on this website
We love all things organic, herbal, medicinal and delicious. I am sure you do to, however the information provided on this site is not to be used as medical advice, rather informational purposes only.
Changes to our site
Our website content is updated regularly, however our content may be out of date at any given time. This includes product pricing. We are under no obligation to keep it 100% up to date.
We may cancel orders if a product price or any information is incorrect due to any errors that may occur.
Payment & Security
Your privacy and security are very important to us. We have partnered with Stripe and Afterpay as our payment gateways on our site to ensure all personal and financial information is secure.
Read about Stripe’s payment security here.
Read about Afterpay’s payment security here.
We rely on their expertise, so we can get on with delivering you our delicious, handcrafted tea and other organic products.
Your credit card information is not stored or kept at any time on our site.
Termination
We may terminate at any time the use of customer accounts due to any misuse.
Copyright
Mayde Tea owns all of the material on the site, and in some cases a third party. We ask that you do not copy, modify, transmit, reproduce or distribute any material from our site, except to the extent permitted by law.
If you wish to use the content in any way, we ask that you please get in touch.
Online Images
We do our best to match product images as best we can to the actual product, however at times images may not match the product exactly.
Product Usage
As we love our products and ensure the highest quality of everything we sell, we ask that you agree not to resell any of our products purchased from this site and in store, unless you are purchasing as a wholesale customer, under agreed wholesale conditions.
Trademark
‘Mayde Tea’ and ‘Mayde Space’ are registered trademarks. Other trademarks may be displayed on the site from time to time. These may belong to third parties. Nothing displayed on the site should be construed as granting the right of use of any logo, pictures, product names without the express written permission of the relevant owner.
Liability
Mayde tea is not liable for any loss, damage, cost or expense incurred in or arising by any person relying on the information on this website or on any websites linked to this website.