Our Refill Return Program
Caring for your body and the planet should go hand in hand. That's why we have a free and easy refill return program to create a simple way for our community to help tread more gently on the Earth.
With the support of all of you, we have the opportunity to create a circular system that reduces waste, extends the life of our materials, and lessens our collective footprint. Every return, every refill, and every small choice brings us closer to a more sustainable future.
How to Return Your Refill Pouches
Refill Your Mayde Tea Jars
Start by using your refill pouches to top up your 120-serve glass tea jars or Large Latte Powder jars at home. Keeping your jars filled means less waste and fresher blends, always.
Collect 8 Empty Pouches
Once you’ve collected at least 8 empty tea or latte pouches, you’re ready to send them back. Storing them together helps us reduce emissions by processing returns in bulk.
Local to Byron Bay?
Skip the return process and drop your empty pouches directly to our warehouse at 3/93 Centennial Circuit, Byron Bay. We’d love to see you!
Send Back Your Refill Pouches
At checkout, add our Free Refill Return Program product to your order and follow the steps emailed to you after your order confirmation. Once your return is confirmed, you'll receive everything you need to post the pouches back to us, then we’ll take care of the rest through our recycling partners.
Crafted for a Lifetime
Designed with Longevity in Mind.
Our 120 serve jars are made from durable glass and are elevated in both form and function. They’re designed to be refilled endlessly, eliminating the need for single-use packaging and removing any concerns about plastic degradation or microplastics.
Each jar arrives full with your chosen blend. A beautiful, practical solution for daily rituals; made to last, and made to be refilled.
Less Waste, Same Ritual.
Our tea and latte powder refill pouches are designed to reduce waste by extending the life of your Mayde Tea jars. While they’re not yet compostable, they can be returned to us and responsibly recycled.
We’d love to offer compostable packaging, however, most current options aren’t suitable for our teas’ 3-year shelf life. We’re actively researching alternative materials that are both planet-friendly and able to protect the integrity of our blends. In the meantime, our refill return program offers a thoughtful, circular solution to reduce single-use waste.
Refill, return, repeat; and be part of the journey as we continue to evolve toward better.
We've Partnered With TerraCycle
We're proud to partner with TerraCycle’s Soft Plastics Zero Waste Box™ to ensure our refill pouches are recycled responsibly. When you return your empty pouches to us, we send them to TerraCycle - where they’re sorted, processed, and turned into durable products like outdoor furniture, decking, and storage containers.
This program helps us divert packaging from landfill while we continue working toward fully compostable solutions.
Every pouch returned is a small but powerful step toward a more circular future.
You've Got Questions?
We've got the answers.
Most local councils don’t accept soft plastics in kerbside recycling. That’s why we’ve created this closed-loop system—to ensure the pouches are properly handled by verified recycling services.
Once you’ve collected 8 or more empty Mayde Tea refill or latte pouches, simply add the Refill Return Program to your next order — you’ll see the option available at checkout. After placing your order, you’ll receive an email or SMS to confirm your return. Once confirmed, we’ll include a return pouch with your delivery, along with simple instructions so you can send your empty, flat pouches back to us with ease.
Alternatively, if you're local to Byron Bay, you can drop off your empty pouches to our warehouse. We're located at 3/93 Centennial Circuit, Byron Bay.
To keep the program sustainable, we ask customers to return in batches of 8 or more. This helps us reduce carbon emissions associated with small, frequent returns and ensures efficient recycling through our partners.
Yes, please! While our tea and latte powder blends leave minimal residue, clean pouches help ensure they can be safely stored and processed for recycling. We kindly ask that you wipe them down with a damp cloth and let them air dry before sending them back - especially blends like our Sticky Chai, which can leave a sticky residue.
We partner with TerraCycle to process soft plastics responsibly. Your pouches are shredded and repurposed into useful materials like plastic pallets, garden beds or outdoor furniture.
Yes — all Mayde Tea refill and latte powder pouches are included. Please note that boxes, jars, or sachets are not part of this return program, as they can be reused or recycled at home.
If you're local to our Byron Bay warehouse, you’re welcome to drop them off in person.
At the moment, our Refill Return Program is only available for Australian customers. We’re actively exploring options to extend it internationally in the future.
While we don’t currently offer rewards, your participation directly supports our mission to reduce landfill waste. Plus, it helps us improve and expand sustainable packaging practices over time.
Yes! We’ve recently introduced compostable sample sachets and are actively testing new materials for larger formats. Our goal is to make all packaging fully compostable or home recyclable without compromising product quality or shelf life.