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Frequently Asked Questions
Our Teas
The teas that naturally contain caffeine are English Breakfast, Earl Grey, Green Sencha Jasmine & Rose, Organic Chai and Organic Sticky Masala Chai. Our matcha also contains caffeine. The rest of our teas are naturally caffeine-free, including our Chai Latte Powder. Shop caffeine free teas.
Yes. We only ever source natural and organic ingredients, and every blend is made to the same formulation each time.
No. We only sell loose-leaf tea, as it's fresher and helps us minimise the environmental impact of our teas.
Yes. The biggest difference is the quality and size of the leaves. Many supermarket teabags use very finely broken leaves or tea dust, which infuse quickly but can taste bitter or astringent. Our loose-leaf teas use larger leaves for a smoother, more balanced cup with greater depth of flavour.
Read more about why we love loose leaf.
Our blends come in 40-serve boxes, 120-serve glass jars and refill pouches. Our glass jars are designed to be refilled over and over with our refill pouches.
Our teas have a three-year shelf life when stored correctly. See “How do I store my tea?” below.
Try our Tea Finder, or browse our sample sachets to try a few blends before committing to a full size.
Given that we only source natural and organic ingredients, we are at the mercy of Mother Nature. In situations where extreme weather or natural disasters have affected our wonderful growers, we may have to source tea leaves and herbs from different suppliers.
Even when this happens, we will only ever source organic ingredients and blend our teas using the exact same formulation. If your tea looks a little different, chances are we have sourced one or more ingredients from a new supplier. If you want to chat about your order, email hello@maydetea.com.
Our Blends
Both are made with black tea. English Breakfast is rich, smooth and full-bodied, strong enough for milk but smooth enough to enjoy black. Earl Grey is infused with bergamot, a fragrant citrus fruit, making it lighter, more aromatic and citrus-forward.
English Breakfast generally contains less caffeine than a cup of coffee. The exact amount varies depending on how much tea you use and how long you steep it.
No. Organic Chai is a traditional loose-leaf chai made from black tea and whole spices, brewed and strained like any loose-leaf tea, and it contains caffeine. Our Chai Latte Powder dissolves in water and milk and is caffeine-free.
Serenity is our calming blend of chamomile, lavender, rose and passionflower. It's soft, floral and naturally caffeine-free, and we especially love it in the evening as part of a wind-down routine.
Adapt combines the adaptogen ashwagandha with gotu kola, brahmi, nettle and spearmint, herbs traditionally used to support the nervous system and the body's response to stress. It isn't a sleep tea: gotu kola and brahmi have traditionally been used to support focus and concentration, so it's ideal on busy days when you need to stay clear-headed.
Digest contains peppermint, fennel, calendula and licorice, herbs traditionally used to support digestion and relieve discomfort such as bloating. It can be enjoyed any time, but we especially love it after meals.
Yes. Energise takes a different approach to energy without caffeine. Ginger and cinnamon are traditionally used to support healthy circulation, and cinnamon has been studied for its role in healthy blood sugar regulation, both of which help maintain steady energy. Try it in the morning or for an afternoon slump.
Restore combines echinacea with rosehip (a natural source of vitamin C), hibiscus and lemon myrtle. It's designed to be part of your regular routine, not only when you're feeling run down. Kate loves drinking it every few days as part of her own immune-support routine.
Cleanse supports the body's own detoxification processes, particularly through the liver and kidneys, with nettle, tulsi, red clover, dandelion leaf and cornflower. It isn't designed around a restrictive detox program and can simply be part of your everyday routine.
Every ingredient in Australian Native is native to Australia, 100% organic and locally sourced: lemon myrtle, hibiscus, lemongrass, strawberry gum, aniseed myrtle and peppermint gum. It's fresh and slightly fruity, with natural sweetness from strawberry gum.
Taste & Flavour
English Breakfast is robust and malty, rich and full-bodied with earthy undertones and a smooth, slightly sweet finish with hints of caramel.
Earl Grey is bold black tea with a bright bergamot orange note: citrusy, floral and crisp.
Organic Chai is robust and warming: Ceylon black tea with cinnamon, ginger, cardamom, clove and black pepper, finishing sweet and spicy.
Organic Sticky Masala Chai is bold and warming, naturally sweetened with golden agave, with subtle caramel notes and a gentle lingering spice.
Rooibos Turmeric Chai is smooth and earthy from rooibos, layered with turmeric, ginger, cinnamon and cloves. It's mellow, gently sweet and caffeine-free.
Cacao Cinnamon Spice has a rich chocolate aroma, with decadent cacao, spicy cinnamon and honeybush.
Serenity is delicate and floral: chamomile and lavender with the subtle sweetness of rose petals.
Green Sencha, Jasmine & Rose pairs smooth, sweet Japanese sencha with fragrant jasmine and rose. It's refreshing and uplifting.
Nursing is gentle, mildly sweet and herbal with soft floral notes.
Energise is bright and fruity, with lemongrass and papaya and a spicy kick of ginger and cinnamon.
Restore is citrusy and tart from lemon myrtle and hibiscus, balanced by the sweetness of rosehip.
Australian Native combines the fruity sweetness of strawberry gum with vibrant lemon myrtle.
Hibiscus Lemon Myrtle is tangy and tart with bright lemony freshness and a clean, citrusy finish.
For a naturally sweeter cup, try Digest (licorice root), Australian Native (strawberry gum), Rooibos Turmeric Chai or Organic Sticky Masala Chai, which is sweetened with golden agave.
Our latte powders are lightly sweetened with natural sugars: coconut nectar in the Chai Latte and Cacao Collagen, coconut sugar in the Drinking Chocolate, and maple sugar in the Maple Matcha. Our Ceremonial Grade Matcha is unsweetened, with a delicately sweet, earthy, umami flavour.
English Breakfast and Earl Grey are lovely with a splash of milk (or a slice of lemon). Organic Chai and Rooibos Turmeric Chai are perfect with dairy or plant-based milk and a drizzle of honey. Our latte powders are all made to be enjoyed with milk. Our herbal blends are best enjoyed without.
Hibiscus Lemon Myrtle is made for iced tea: cold brew it and serve over ice with lemon, lime or mint. Australian Native and Nursing are also delicious iced, and all our latte powders can be made as iced lattes.
Chai Latte Powder: rich and complex, with cinnamon, cardamom, cloves and ginger.
Drinking Chocolate: smooth, full-bodied and velvety, with subtle caramel notes. Indulgent without being overly sweet.
Maple Matcha: delicately sweet and earthy with an umami undertone, balanced by maple sugar.
Cacao Collagen: deep cacao with sweet coconut nectar, creamy carob, spicy ginger and a touch of salt.
Health & Wellbeing
All of our teas are created to promote general wellbeing. If you have a specific health concern, please see a health practitioner for a tailored treatment plan.
Even though our teas are made using organic ingredients and created by Kate, our founder and naturopath, we recommend checking in with your health practitioner about what's right for your pregnancy. Generally, our teas are safe to consume in moderation during pregnancy once you have the all-clear from your own health provider.
Kate's recommendations, and what she had during her pregnancy, are:
Energise for morning sickness, circulation and natural energy production (it is naturally caffeine-free).
Digest for bloating, indigestion or other digestive symptoms.
Serenity to calm the nervous system, reduce anxiety and help sleep.
Rooibos Turmeric Chai as a warming, anti-inflammatory, antioxidant-rich tonic.
Nursing is a caffeine-free blend for breastfeeding mothers, made with herbs traditionally used to support healthy breast milk production. It's designed for the breastfeeding period, so we recommend waiting until after your baby is born to introduce it. Enjoy it alongside adequate food, fluids and regular feeding or expressing.
We recommend starting with one cup per day and monitoring your milk production. Everyone responds differently: some mothers benefit from drinking more, while others reduce their intake if they begin producing more milk than they need.
Most ingredients are considered safe, but because it contains herbs like maca and ashwagandha, we recommend checking with your health practitioner first.
Yes. It's made from natural, organic ingredients and gently sweetened with organic coconut sugar, so it's a great option for little ones who love a warm chocolatey drink.
Our founder Kate Dalton holds a Bachelor of Health Science, with majors in naturopathy and nutrition. She is passionate about all areas of wellbeing, with a key focus on women's health and digestive and nervous system conditions.
Brewing & Storage
Use 1 teaspoon of tea per 250ml cup and steep for 3–5 minutes in water just off the boil (around 90°C). Green Sencha, Jasmine & Rose is more delicate, so use 80°C water and steep for 2–4 minutes. Pop a lid on while it steeps to keep the therapeutic components from escaping in the steam.
See our full Brew Guide for every blend.
Yes. Brew as normal and pour over ice, or cold brew in our Iced Tea Bottle. Our Hibiscus Lemon Myrtle Iced Tea is made especially for it.
Dissolve 2 teaspoons of powder in 2 tablespoons of boiling water, then top with milk. For a hot latte, froth the milk with a steam wand or our Electric Latte Whisk. For an iced latte, top with cold milk and ice. Any milk works, dairy or plant-based; we love oat and almond.
Add a small amount of hot water to your matcha powder and whisk in a Z-shape until smooth and frothy, then add your milk. A bamboo whisk isn't essential, but it makes a smoother, clump-free matcha.
Our amber jars will keep your tea fresh. Store them away from heat and direct sunlight, so not next to the stove or on the windowsill. If you order a 40-serve box, transfer the tea into an airtight container once opened.
Teaware
Yes. The Alfie Mug, Latte Cup, Ceramic Teapot and stainless steel infuser are all dishwasher safe, and our mugs and cups are microwave safe too. For longevity, we recommend hand washing with a mild detergent.
The Ceramic Teapot holds 500ml, comfortably serving 1–2 cups, and includes a stainless steel infuser basket. The Alfie Mug and Latte Cup each hold around 350ml.
The infuser is sold separately, but it's designed to fit the Alfie Mug perfectly.
Its double-walled vacuum insulation keeps drinks hot or cold for up to 6 hours, and the vacuum-sealed lid is leak-proof. You can leave the infuser in for cold brewing or remove it once your tea has steeped.
The bamboo whisk offers a traditional, mindful ritual. The electric whisk is quicker, rechargeable via USB and works with all our latte powders. To care for a bamboo whisk, rinse it in warm water (no soap) and air dry it upright.
Subscriptions
Choose the product you'd like to subscribe to and select a delivery every 1, 2 or 3 months. Subscribers save 10% on every order, and your subscription renews automatically, with payment taken before each shipment. You'll receive a confirmation email before you're billed.
Yes, at any time, with no commitments. Log in to your account to pause or skip a shipment, change your delivery frequency, update your address or payment details, or cancel. Make any changes before your next billing date to avoid being charged for the upcoming shipment.
Refunds aren't available once a subscription order has been processed or shipped, so please make any changes before your billing date. See our full Subscription Policy.
Yes. Subscription orders earn points based on the amount paid per order. You can also apply a points reward code to your first subscription payment; future charges revert to the standard subscription price.
Gifting & Gift Cards
Absolutely. Select “Make this a gift” before adding a product to your cart, choose your gift wrapping and greeting card, and add a personal message. We'll wrap it with care and ship it straight to their door.
Yes. Our digital gift cards start from $80 and are delivered by email. Our Spend & Save Gift Card gives you more to spend: pay $250 and receive $325 to use across the Mayde Tea range, valid for three years.
For The Tea Ritual Set, yes: choose your blend before adding it to your cart. The Mug Gift Set includes an English Breakfast sample, and our limited-edition Artist Duo boxes are curated with a fixed blend to suit each wellness concern.
No. Our limited-edition collaborations, like our Artist Duo boxes, are only available while stock lasts.
Yes. We create gifts for teams, clients and events. Visit our Corporate Gifting page to find out more.
Brew Crew Rewards
The Brew Crew is our loyalty program. Join by opting in when you create a Mayde Tea account, and you'll receive 50 bonus points to start. You earn 1 to 1.5 points for every $1 spent online, depending on your tier.
Every 100 points equals $5 off, and 300 points gets you free shipping. Redeem them any time from your Brew Crew profile. Points don't expire. For tiers, birthday rewards and everything else, see the full Brew Crew FAQ on that page.
Orders, Shipping & Returns
We've created a page with everything you need to know about shipping times and costs. Head here for all the details.
Contact us as soon as you notice and we may be able to update your details before your order is sent. If your order has already shipped and is returned to us, we will reship it at your expense. See all shipping times and costs here.
We must have packed your order before our morning cup of tea! Please contact hello@maydetea.com and we'll sort it out for you ASAP.
We do not offer change-of-mind refunds, so please choose carefully. To help you buy consciously, we highlight the therapeutic benefits of every product as well as the flavour profiles of our teas.
We're very sorry this happened, but once your order has been processed we can't refund the discount amount. Please double-check your code has been applied before paying. You can use the code on your next order, and if it's due to expire soon, get in touch and we can extend it for you.
Only one discount code can be used per order. Brew Crew points are redeemed as a discount code, so they can't be combined with other codes.
Sustainability
Yes, through our free Refill Return Program. Collect at least 8 empty tea or latte pouches, wipe them clean, then add the free Refill Return product to your next order and we'll send you everything you need to post them back. We recycle them through TerraCycle. If you're local to Byron Bay, you can drop them at our shop and warehouse at 2/2 Banksia Drive. The program is currently available in Australia only.
Most compostable options currently available can't protect our teas for their three-year shelf life. We've introduced compostable sample sachets and are testing new materials for larger formats, with the goal of making all our packaging compostable or home recyclable.
We've partnered with Greenfleet to offset our carbon emissions. Each month a percentage of profits goes towards planting biodiverse native forests in Australia. Read more about our sustainability commitments.
About Us & Stockists
Yes! Our shop is located at 2/2 Banksia Drive, Byron Bay. We are open 8–4, Monday to Friday.
Find your nearest stockist using our Stockist Locator.
We're thrilled you want to share Mayde Tea with your customers! Visit our Wholesale page for more information about becoming a stockist.
Email us at hello@maydetea.com or visit our Contact page and we'll be happy to help.